Introduce your business and what you do there.
Novus.io is a part of Tenengroup, which is one of the largest e-commerce companies in Israel. We are the technology arm of the group, in charge of development and anything else related to the field.
I am the CEO of the company.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Shakuro?
We had a big problem with recruiting quality developers and QA [quality assurance] resources in Israel. There is a lot of demand within the local market, and very few candidates. The salaries here are also very high, so the decision to outsource was based both on obtaining higher-quality members and on trying to reduce cost.
What was the scope of their involvement?
We use an Agile process and have two Scrum teams consisting of developers and QA specialists. We received assistance from Shakuro within both of our teams, one of which is in charge of developing the external products we're selling as an e-commerce platform. The other team is in charge of internal development for our existing systems. We recruited three QA resources and 4–5 developers from Shakuro's team.
“Each one was allocated to a team and worked together with us in a joint manner. We view them as an extension of our own group.”
How did you come to work with Shakuro?
We went through a process of examining different software service providers. I went on several trips to Russia and Ukraine, visiting a number of companies, including Shakuro. One of the reasons for choosing them was the feeling of dedication, hard work, and experience that their personnel gave. I had had a previous positive experience working with one of Shakuro's founders, while he was working for another company. This fell in with other factors, like price, ease of recruitment, distance, time zone, and the educational opportunities offered by the universities in that area. Once I did the math, it became clear that Shakuro was a good choice for us.
How much have you invested with Shakuro?
The cost of Shakuro's work has been between $10,000 and $15,000.
What is the status of this engagement?
We started working with Shakuro in July 2016. The collaboration is ongoing
RESULTS & FEEDBACK
Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
Because we work in Scrum, we keep several measurable units, like sprint velocity. The progress we were able to make was increased after working with Shakuro, but there are all kinds of other parameters, like the number of bugs found and the number of missed tasks. They've all improved, so we're quite happy with the results.
“Their team simply receives tasks and ensures that the development and testing are being done.”
How did Shakuro perform from a project management standpoint?
We have a project manager in Israel who is in charge of our work with Shakuro. In terms of operational management, we have frequent calls and meetings with our site manager from Shakuro. The communication is very good, with 2–3 meetings per week. We address any new issues, like the need to recruit additional employees. I'm very happy with our contact from Shakuro.
What did you find most impressive about Shakuro?
The thing which brought me the most benefits is not having to work a lot for our collaboration with Shakuro. The team is managed by them in terms of human resources and other day-to-day affairs. Our agreement implies that we will know what we can expect from Shakuro, and they will keep track of what we need. The process runs smoothly, and I was never involved in details that didn't require my involvement. I am only notified about the most important issues.
Are there any areas Shakuro could improve?
I can't think of anything. Whenever there was an issue, I talked about it with Shakuro's team and they resolved it immediately, or within a couple of days. For example, we had a problem with their video conferencing equipment, so Shakuro changed the microphones two days later.