Introduce your business and what you do there.
Anthony Gallo: I am a co-founder and the president of GenesisOne. Joe Randall is our technical lead. We're an IBM technical validated partner, and provide a tool which documents code within SQL servers, creating a data flow for it.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Shakuro?
Joe Randall: We were working with technology that we weren't familiar with. Our platform had been developed using different languages, from a PHP and MySQL website to a C# tool. Our previous developers messed things up for us, but Shakuro was able to jump in and not only fix but improve our platform.
What was the scope of their involvement?
JR: We have an interactive e-commerce website which we tracked extensively. Shakuro took over the maintenance of our PHP and MySQL solution and fixed some running issues. They set up web services for us in order to facilitate communication between our two hosting environments and performed a number of tasks which were above and beyond what we asked for. Shakuro has the ability to quickly learn about a concept and recommend solutions for making it more efficient, while still delivering under our estimated hours.
Shakuro brought up our platform by many levels in terms of functionality and reliability.
How did you come to work with Shakuro?
AG: I found Shakuro through a friend. We fell in love with them from day one. Shakuro not only created an outstanding product, but they came in under budget.
JR: We had used several companies like Shakuro, but they're the only one that I would want to continue working with.
What is the status of this engagement?
JR: Because we have a commercial tool, we are constantly working on enhancements for it. Anthony is responsible for our marketing push, we provide feedback to Shakuro, and ask them for changes through a back-and-forth process.
AG: We've had a relationship with them for several years. Shakuro helped us become an IBM technical validated partner. The company saw our technology as being a breakthrough in terms of documenting Microsoft's SQL Server. We also plan to use Shakuro on an ongoing basis, for building out the same technology for Oracle and other databases.
RESULTS & FEEDBACK
Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
AG: We've shared a number of results on the case studies section of our website. A Microsoft representative commented on the amount of time our tool has saved them.
It's a commercial tool being used by various clients from all over the world. They've been reordering our service, so we're very happy with Shakuro's work.
How did Shakuro perform from a project management standpoint?
JR: We used Git as a repository and JIRA for tracking the work. Shakuro came back with tons of questions around the emails I sent them and kept up the back-and-forth communication until they had a crystal clear understanding of what they were doing. We set up JIRA tasks and went through them in an organized manner. I have the impression that Shakuro's team hates wasting time and milking people for money.
“The process was very transparent; we knew exactly what Shakuro's team was working on, and I appreciated that they didn't simply go off and started developing, but made sure that they understood what our requirements were.”
What did you find most impressive about Shakuro?
JR: The one thing which really stands out for me, based on working with numerous IT professionals in general, is the speed with which Shakuro can grasp what we're trying to do. I communicated with them at a very high, conceptual level, but Shakuro was able to understand things quickly and communicate them back to me in the form of technical specifications. That's a very impressive and hard-to-find quality.
Are there any areas Shakuro could improve?
AG: We would think that there would be, but Shakuro was a godsend for us. They came under budget and were always on time, which is unheard of in the IT industry. I do not have a negative comment about them, and we will continue to use Shakuro.
Or even 10.
Shakuro was always on time, and the quality of their work is unbelievable.
They’re a five compared to what we've had to deal with in the past.
We would recommend them as long as Shakuro doesn't forget about us.